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Posted: Saturday, February 3, 2018 2:03 AM


Requisition ID:
Work Area: Information Technology
Expected Travel: 0 : 10
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device : SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
COMPANY DESCRIPTION
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate
through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop
to mobile device : SAP empowers people and organizations to work together more efficiently and use business
insight more effectively to stay ahead of the competition. SAP applications and services enable customers to
operate profitably, adapt continuously, and grow sustainably.
PROGRAM DESCRIPTION
Within the Product and Innovation (P and I) board area, the mission of the Managed Cloud Delivery (MCD)
organization is to run the HANA Enterprise Cloud and drive SAP HANA adoption and scale; provide Enterprise class
cloud offering for mission critical operations; and run real:time cloud platform, infrastructure, and managed
services, focusing on fast time:to:value at reduced cost and risk.
Managed Cloud Delivery is delivering and running customers SAP Systems. We deliver services from all
regions (EMEA/AMER/APJ/MEE) having a strong international focus and cultural diversity. Our organization is
expanding its delivery and support team across the globe.
EXPECTATIONS AND TASKS
Within MCD, Technical Lead is a very critical and important role and is part of Customer Facing Unit (CFU). Technical lead carries following responsibilities in MCD to provide great cloud experience to MCD customers.
:Works as trusted technical advisor representing MCD in customer/partner/consulting discussions
:Support Cloud Advisory Architect(CAA) to identify customer future requirements
:Works as feedback channel for customers in HEC providing improvement inputs to MCD cross delivery units (SE, Productization, Scalable Units)
:Understands end to end business drivers for customers to be in cloud, translating it into technical requirements
:Follow:up and track technical HEC related issues
:Evaluate (scope, effort, feasibility, complexity) and validate (given details are sufficient or not for execution, request approval and downtime) commercial change and service requests for ongoing customer operations
:Support Engagement Lead and Project Lead in delivering customer services
:Collaborate with different teams from within the MCD organization and outside to ensure excellent customer satisfaction; this includes interfacing with customers
:Ability to Own, Lead and coordinate operational tasks, customer escalations, process improvements.
:May be required to work on weekends/off hours during critical customer escalations or go:lives. Flexibility is must
:Support delivery teams to perform and drive root cause analysis to completion
:Maintain high level of standards and quality of technical consulting and customer interaction
:Participate and contribute towards organization's goals and objectives, collaborating with multiple teams and Solutions
:Mentor and Guide junior members of the team
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
:Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information
:Strong customer service focus
:Solid know:how on SAP Technologies and Products (SAP certification highly beneficial).
:Excellent written, verbal com

Source: https://www.tiptopjob.com/jobs/77834849_job.asp?source=backpage


• Location: Philadelphia

• Post ID: 62140702 philadelphia
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