Posted: Friday, February 2, 2018 10:19 AM
Job Description Fleet Mechanical Repair and Road service business serving PA, NJ and DE is looking for an experienced Heavy Duty Truck Service Manager. The Service Manager is responsible for customer sensitive, efficient and profitable operations of the Service Department, handling customer relations, employee relations, and employee satisfaction. The Service Manager will operate the department at maximum production; create a good work environment while properly managing the assets of the department. Duties and responsibilities of the Service Manager will include, but are not limited to, the following: Counsel with and train Service writers and techs. Conduct interviews and assist in staffing needs to keep shop and operations a capacity. Supervise and monitor all marketing efforts. Become familiar with and follow up with all manufacturer and aftermarket warranty company policies and procedures. Handle customer complaints that demand management’s attention tactfully, promptly and with genuine concern for the customer’s problems. Track, Monitor and Maintain our in house fleet of Vehicles and Road Service Units. Generate and continually strive to increase labor sales Maintain the highest level of Customer Satisfaction Set individual and total shop sales objectives Assign technicians and other service personnel to appropriate work based on skills and efficiency Ensure that proper service sales techniques are being used Maintain a high level of shop cleanliness, equipment repairs, and general shop appearance, while ensuring a safe working condition Obtain and maintain control of the special tools necessary for the repair and service of the vehicles that the dealership sells Schedules training as necessary to properly repair and service all the vehicles that the dealership sells Assure proper repair order flow to satisfy dealership & business office requirements. Requirements necessary for the Service Manager position include, but are not limited, to the following: Have a valid driver’s license Have or be able to obtain a CDL license Must be able to pass a background check and drug test Possess a combination of education and technical experience including a minimum of 5 years hands-on mechanical supervisory experience Industry experience repairing and maintaining diesel engines preferred Must be able/willing to obtain High Value on Master Level Diesel Techs Required experience: Service Management: 5 years Diesel Engine Repair: 5 years Required licenses or certifications: Driver Pennsylvania State Inspector License ASE Diesel Certifications Strongly Preferred Excellent compensation plan including: Paid Time Off: Vacation Holiday Sick Bereavement Fantastic Insurance Coverage Medical Dental Vision Long Term Disability Life Perks! Perks! And More Perks! Retirement Savings Plan - 401K State of the Art Equipment Weekly Uniform Service Direct Deposit Debit Card Pay Balance Works — Personal Assistance with referrals, research and information on travel, child care, financial planing, relocation, home projects, eldercare, pet care, academic information, gift ideas, event planing, medical information and more. Wellness Program — Health risk assessments, sessions with a Personal Wellness coordinator, virtual fitness trainer, wellness tools, trackers, and articles. FinFit — Financial wellness program that assesses personal finances, offers online tools, credit resources, short term employee loans, and solutions. Working Advantage Discount Program — Up to 60% Discounts on concert tickets, sporting events, theme parks, movies, resorts, attractions, skiing, rental cars, hotels, travel, gift cards, shopping, and more. If you are up for the challenge and want to join our growing company you will need to be ready to: Answer a questionnaire about your abilities and qualifications Complete a personality assessment Shine at your interview Undergo a background check Pass a drug screen If all of the above sounds like a good fit for you, then please submit your resume today!
• Location: Marcus Hook, Philadelphia
• Post ID: 62229217 philadelphia