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Posted: Wednesday, May 10, 2017 7:38 PM

Alternate Locations: Greensboro, NC (North Carolina); Radnor, PA (Pennsylvania)
Relocation assistance will be considered/provided for this opportunity within our company guidelines.
Requisition 26582
About the Company
Lincoln Financial Group provides advice and solutions that help empower people to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long:term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates.
The Role
This position will develop and drive the implementation of the future state strategy with proven, standardized project/program management tools, practices, and methodologies. S/he will be responsible for the oversight and management of the CAO systems and the development of a data governance framework. S/he will provide strategic council and oversight to the other Employee Services function leaders around maximizing the efficiency and effectiveness of the CAO organization and service delivery model.
:Partners with the CAO and other CAO functional leaders to develop detailed strategies that include a blueprint of the processes, systems, and operating models, plus a business case and an implementation approach.
:Leads the identification, development, and implementation of strategic process improvements that significantly reduce workloads or improve quality across the team, business unit, and/or the organization for assigned area(s) of responsibility.
:Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assess the impact, and collaborates with executive/senior management to incorporate new trends and developments in current and future strategies.
Relationship Management
:Builds relationships with key internal customers and stakeholders and ensures that the services of the CAO organization deliver to their needs.
:Collaborates with stakeholders to define requisite reporting, synergy tracking and reporting on progress against savings goals.
:Implements a CAO governance structure and ensures the governance structure reinforces the roles and the responsibilities of the business and the employee services capability.
:Builds relationships with key internal customers and stakeholders and ensures that the services of the CAO organization deliver to their needs.
Program/Project Management
:Leads the business execution of future state programs/initiatives and provides day:to:day direction to the overall project team.
:Forecasts and plans resource requirements and investments for specific initiatives.
:Manages program/project team resources comprised of resources across the CAO organization.
Change Management
:Oversees the day to day operational change management and communications support for all aspects of the transformation, ensuring CAO leaders have the necessary tools, and are able to successfully implement new business structures and processes.
:Partners with CAO function leaders to ensure the CAO organization is designed to be flexible, scalable and capable of quickly adapting to change.
:Provides ongoing oversight of the CAO operating model including quality control, performance measurement, process improvement teams, service level agreement management, performance reporting, and customer satisfaction feedback surveys
:Leads and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
Vendor Management
:Manages (in partnership with CAO function leaders) vendor relationships and delivery where these services have been outso


• Location: Philadelphia, radnor

• Post ID: 40067258 philadelphia is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017