Posted: Sunday, March 5, 2017 8:50 AM
Work Area: Sales
Expected Travel: 0 : 10
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device : SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
Expectations and Tasks
:Updates to process documentation, templates, online tools and training materials to reflect changes and simplifications to the overall critical customer management process.
:Support the Service Delivery Process with the rollout and adoption of global processes influencing activities in the Service Delivery management process e.g. Watch List, Mission Control Center, etc.
:Working in combination with Regional Service Delivery Leaders, Customer Engagement and Operations to assist and support in the resolution of conflicts for opportunities to stream line remediation processes.
:Consolidate content and deliver training to new hires under the guidance of the CCO.
Customer Office leadership support
:Support the CCO with the development and management of special initiatives and programs
:Provide assistance with the execution of daily/monthly operational functions, including roll:out of WatchList customers to Regional Service Delivery Leaders
:Set up tools (i.e. jam, apps, etc.) required to grow a connection intelligence community for the members of the operations team.
:Build and rollout a repeatable on:boarding program for new colleagues within the Office of the CCO.
:Participation in weekly meeting cadences and distribution of meeting minutes and actions items
Skills / Competencies
:Fluent in English and local language, written and spoken
:Demonstrated leadership in curricular, extra:curricular activities and athletics
:Strong communication skills including an aptitude and passion for public speaking
:Creative and resourceful self:starters with strong interpersonal skills who are eager learners
:Possess a strong desire to work in a dynamic, fast paced sales organization
:Relationship oriented possessing an aptitude for quickly creating and nurturing connections with others
:Multi:dimensional experiences in 2 or more of the following areas: global experience, study abroad, leadership role, entrepreneurial/self:starter, volunteerism, music, and/or other relevant extracurricular pursuits. Portuguese desirable
:Demonstrated intellectual maturity in 2 or more of the following areas: problem solving, tough mindedness, resilience, can do/make it happen attitude, open minded, ability to manage pressure
:Strong Excel knowledge (pivot tables, vlookups, fuzzy look:ups, etc.) Light visual basic skills ideal but not mandatory
:Analytical skills : ability to organize and analyze data in meaningful ways in order to highlight customer / industry trends and determine target lists
:Research capabilities : ability, and interest, to poll sources of information, collect information for analysis
:If applicable, maximum of 5 years of work experience in a operations environment
:Demonstrated knowledge of customer experience business processes and industry trends
:Relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality deliverables
SAPS DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that eac
• Location: Philadelphia
• Post ID: 37433551 philadelphia