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Posted: Friday, March 10, 2017 8:04 PM

Job Description:/h3:
*One year contract assignment in Wilmington, DE
*Pay rate 21.00/hour
*Candidates are required to pass MS Office testing with 85 or better to qualify:SAP is required
* email resume and reference job 15885

This position is for a customer focused liaison promoting and implementing Functional Excellence in the CSR role. Provide domestic customer service according to the needs of the Business and Customers. Provide the Continuous Improvement of the Quality Process by working on Best Practices, Training, and Auditing.


:Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience.
:Previous knowledge of the Sales to
Cash(STC)/Requisition to Pay (RTP) process is preferred.
:Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.
:Knowledge of SAP:R3 or equivalent is required.
:Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word). Must be tested in MS Office and include scores.
:Salesforce and SharePoint experience is a plus.
:This position requires an ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries.
:Ability to identify areas for improvement and implement change.
:Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management
flexibility/adaptability in a dynamic, fast:paced team environment
:Must possess excellent organization skills to provide accurate follow:up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers.

Customer Service Rep must obtain a thorough working knowledge of the domestic order management system and all applicable policies and procedures. Experience in SAP:R3 or equivalent, order entry, pricing, documentation and invoicing is required. A thorough understanding of the Quality System and business experience is preferred. This position offers the incumbents the opportunity to become proficient in many areas including various applications of SAP:R3, SharePoint, SalesForce, as well as the ability to learn and work in multiple businesses. The incumbent will work with all levels of the business including, but not limited to, demand and supply planners, market segments, other customer service reps, U.S. plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts to meet customers needs while maintaining quality standards. Responsibilities include but are not limited to: responding to customer inquiries, utilizing various Business Unit tracking systems, resolving disputes, issuing credit/debit memos, processing samples/rebates and monitoring sales orders through the order fulfillment process.

This position will require a thorough understanding of and become actively involved in support of the corporate Sarbanes:Oxley 404 compliance process as it relates to customer service.

Company Description:/h3:
Company Vision
In 2001, the ownership and management of On:Board set forth a corporate vision to become the leading provider of professional services in North America. In pursuit of this vision, On:Board will embrace the core values of superior quality and customer service, strive for continuous improvement in all aspects of our service offerings, assemble, develop and retain the best talent in the marketplace.

Our Mission
On:Boards corpor


• Location: Philadelphia

• Post ID: 37531864 philadelphia is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017