Posted: Friday, February 16, 2018 5:17 PM
Work Area: Customer Service and Support
Expected Travel: 0 : 30
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device : SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
PURPOSE AND OBJECTIVES
SAP reinvents itself to become the worlds best Cloud company. SAPs answer to new market realities is MaxAttention : Next Generation. With MaxAttention : Next Generation, SAP sets a clear standard for leading the business transformation based on our platform and Cloud offerings. MaxAttention : Next Generation establishes SAP as the end:to:end solution provider for building, optimizing, and maintaining innovative software solutions, leveraging the Cloud as an accelerator and reducing Total Cost of Ownership, thereby, funding Innovation and Differentiation.
EXPECTATIONS AND TASKS
The main task of a CoE Support Engineer is to understand the new business models and translate these models into solutions according to the implementation plans, deployment plans, and timelines. They maximize the use of SAP Best Practices derived from best run businesses in specific industries and geographies and maintained as Model Companies for accelerated deployment. They enable and drive fast innovation consumption based on industry model solutions and agile implementation methods leveraging the SAP HANA Cloud platform.
The CoE Support Engineer is responsible for the definition of the overall technical or application solution. Therefore, deep technical or application architecture skills are required. CoE Architect drives the architecture discussion with customers across all work streams of the project and aligns the technical or application aspects with other projects in the program. The candidate also brings technical or application expert knowledge into the project. In co:operation with CoE Focus TQM, the CoE Engineer answers difficult functional or technical questions and executes concrete tasks. As Expert, the CoE Engineer takes the full responsibility for the quality of the delivered tasks and is accountable for the success.
WORK EXPERIENCE AND SKILLS
Support CoE Engineer has the following mandatory technical skills:
:Deep understanding of the Business Objects Platform Architecture, Universe Design, Monitoring, Security and Authentication, and front:end reporting tools.
:Configuring interfaces for all levels of business users, participate in SAP Business Objects implementation, upgrade and support activities, provide expertise within the area of SAP Business Objects product suite (Web Intelligence, Design Studio, Predictive Analytics, Lumira, Analysis for OLAP, Crystal Reports, and Xcelsius Dashboards).
:Expertise in C++ and or Java programming language and with troubleshooting applications in different operating systems.
:Implement interfaces for SAP Business Intelligence and integrate it with the SAP BW and SAP High:Performance Analytic Appliance (HANA) solutions
:Leading and or contributing to critical global escalations and long term engagements for MaxAttention, and ActiveEmbedded customers.
:Performs root cause analysis and delivers services in very complex environments for the top customer segments. Lead de:escalation activities onsite at critical customers as a De:escalation Architect; and plays a key role in war room engagements, and delivers onsite services as Team Lead for critical customers.
:Analysis of system landscape and technical issues; assessment of core business processes and analysis of system
• Location: Philadelphia
• Post ID: 62595082 philadelphia