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Posted: Saturday, January 6, 2018 2:41 AM

Req ID: 14231 Shift: Days Employment Status: AF - Active - Regular - Full Time Job Summary The Department Coordinator is responsible for the management of effective business and clinical operations supporting DCAPBS at the Main Campus reporting to the Manager and Medical Director or Associate Chair. Accountable for initiating, planning, tracking, and reporting on patient access to behavioral health services on Main Campus and supporting all other roles to ensure tools and resources are available to promote a positive care experience for patients and caregivers. An independent worker with big picture focus on effective communication across all levels of the organization shall track the status of work plans, deliverables and/or issues; and identify, raise and drive issues to resolution. He/she will also maintain the physician and administrative staffing calendar, develop agendas, record minutes,track action items and other duties as assigned. This position will also provide administrative support to the Manager and Medical Director for Main Campus as well as address any administrative or clerical needs for DCAPBS patients or providers on Main Campus. Assumes responsibility for department operations when Manager is not available. Job Responsibilities Administrative and Clinical Operations Oversight: Supports the administrative and clinical team with the development of initiating, planning,tracking, and reporting on patient access to behavioral health services on Main Campus and supporting all other roles to ensure tools and resources are available to promote a positive care experience for patients and caregivers. Independently prioritizes department needs with feedback from Manager and Medical Director based on pre-set criteria, develops, and maintains issue logs and priority lists for concerns affecting business operations or patient care. Documentation: Assists staff members with research, preparation, and publication of project related documentation such as status reports, issues tracking logs, etc. Develops, prepares, or completes various project documentation/forms, reports, correspondence, contracts, budget documents, power point presentations and other related materials as requested to project related staff and end users. Communications: Responds to all incoming inquiries; provides information, resolves problems, or refers to leadership as appropriate. Coordinates efforts between DCAPBS and other hospital departments. Listens to internal and external stakeholders to ensure behavioral health services on Main Campus are meeting the needs of all patients and caregivers at CHOP. Logistics: Assists Manager and Clinical Leaders with the organizing, scheduling and coordination of meetings and other events to include distribution of invitations/notifications; maintains accurate attendee log, agendas, minutes, action plans, catering, conference lines, audio/visual, etc. Coordinates all ordering of supplies to provide tools and resources needed by all Administrative and Clinical staff to support services. Job Responsibilities (Continued) Faculty Affairs: Supports clinical leadership to prepare all documentation necessary for clinical review process gathered from appropriate sources and manages schedules for annual reviews. Office Professionalism and Etiquette: As the Administrative support person for the department, he/she will be the first point of contact for incoming phone calls and the point of contact for colleagues and constituents of the DCAPBS providers which requires the highest level of professionalism and courteous customer service. Office Management: Maintains departmental files including contracts, quality data, certificates of insurances and all regulatory files. Provides management of monthly departmental meetings including preparation of agendas, recording meeting minutes and tracking follow-up items. Backup all other main campus administrative roles for outpatient scheduling, coordination of inpatient consultations, and other administrative responsibilities as they arise. Confidentiality: Securely maintains confidential employee personnel files, highly confidential information about our strategy, projects, contracts, and business environment. Corporate Calendar: Establishes, updates and maintains a corporate calendar of required regulatory, external, internal and department filings and informs Manager and Medical Director when filings are not completed within established guidelines. Office Equipment and Supplies: Ensures that all office equipment is fully operational, fully stocks the printers, copiers, fax and copy machines with paper daily, maintains an efficient and effective office supply inventory and coordinates Information Services, office and building repairs and maintenance, including office and kitchen cleaning services. Performs other related duties as assigned. Required Licenses, Certifications, Registrations Required Education and Experience Required Education: Bachelor’s degree in Business or Healthcare Administration Required Experience: Three to five years of relevant healthcare management experience. Experience as independent worker in a healthcare or academic environment. Proven experience as an office assistant, virtual assistant or in another relevant administrative role Basic to intermediate level of proficiency monitoring a budget desired. Additional Technical Requirements Independent worker Strong computer skills in all aspects of Microsoft Office, Epic, and demonstrated aptitude for learning other computer systems Exceptional customer service skills. Strong oral and written communication skills. Strong analytical skills and attention to detail. Ability to work independently and with a broad range of people to support programs and projects. Strong organizational and time management skills. Thorough understanding of office management procedures, including proper management of confidential personnel/patient information encountered during work Excellent organizational and time management skills Analytical abilities and aptitude in problem-solving Excellent written and verbal communication skills All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption. Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer). Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status. VEVRAA Federal Contractor/Seeking priority referrals for protected veterans. Please contact our hiring official with any referrals or questions. CHOP Careers Contact Talent Acquisition 2716 South Street, 6th Floor Philadelphia, PA 19146 Phone: 866-820-9288 Email:


• Location: Philadelphia

• Post ID: 60592212 philadelphia is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018